How does it work?
RAPP works the same way on every warranted roof — a documented, patented process that starts the day the warranty is issued and runs through every leak call for its full term.
Here’s what our program provides to you.
You get RAPP with every new roof warranty
Every new roof warranty issued by you (the manufacturer) will include a built-in RAPP setup.
This is set in place by your field inspectors upon final inspection before issuance of the warranty. A RAPP warning sign and placard is placed at the access to the roof. Your field inspector signs in to the RAPP online portal from the physical site, launches the program, and is recorded in the manufacturer’s portal.
Your own portal
A factory RAPP portal tracks all newly issued warranties.
RAPP LLC will set up a factory RAPP portal for tracking all newly issued warranties. We will train your factory employees on how to properly use the portal.
Leak documentation for the length of the warranty
Each leak call becomes a documented report — for the length of the warranty.
All leak calls or portal reports of leaks come through the portal to you. Even if the leak is called in to you, your employee records the call into the portal, creating a documented report for every leak for the length of the warranty.
Control of contractors
Certified contractors are dispatched and every report is evaluated.
The manufacturer’s RAPP correspondent will then call or email a manufacturer-certified contractor to investigate the leak call. The correspondent will evaluate the report already created in the RAPP portal to see when it last rained, or any other roof activity reported through the portal.
RAPP approved contractors
Manufacturers’ approved contractors are trained to use the portal.
RAPP trains (via video) the manufacturers’ approved contractors on how to use the portal. They are educated on procedures, such as signing in and out of the job and providing all pertinent information to access the leak situation. If the contractor is non-compliant, you may refuse to pay them for their services. (Forced compliance = control.)
Manufacturer’s approved maintenance system
Annual or semi-annual inspection and report — proof a plan is in place.
RAPP has a maintenance system designed specifically for the RAPP program, including an annual or semi-annual inspection and report. Once uploaded into the RAPP portal, it provides you with proof that a maintenance system is in place.
Ability to sell the RAPP Maintenance System
Sell the maintenance system to your approved contractors.
As a RAPP approved manufacturer, we allow you to sell the RAPP Maintenance System to your RAPP approved contractors. We give you training materials and can run group sessions to train these contractors.
Potential protection against possible future litigation
Documented compliance that can be used to support non-payment of an uncovered claim.
Almost all manufacturers’ warranties have strong recommendations for an approved maintenance plan, yet they do not provide guidance or documentation on what that plan should look like. By offering the RAPP Maintenance Plan, you can document the owner’s compliance — or refused compliance — on a provided and specific plan. Since you, the manufacturer, could know everyone who signs in to gain roof access, you can also know if a maintenance plan is being followed. Annual reminders can be sent to roof owners that a plan is not in effect, and that refusal to do needed maintenance could result in damage that would not be covered by the warranty. This documented communication can be used to support non-payment of a future major roof problem that is not covered by the warranty.
Competitive knowledge
Know when a competitor is on the roof.
If used properly, the manufacturer and the RAPP approved contractor could know when a competitor is on the roof.
Ready to RAPP your roofs?
Talk with Gordy about fitting the patented RAPP Program to your warranty portfolio.